Hill Inlet, Whitehaven Beach
Tourism and Events Queensland
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June

Hotel Concierge - Island Concierge

Hamilton Island - Hamilton Island, QLD

Hospitality, Travel & Tourism
Source: uWorkin

JOB DESCRIPTION

Hamilton Island in the heart of the tropical Whitsundays is Australia's favourite island holiday destination.
As the gateway to the Great Barrier Reef, our safe waters, spectacular marine life and relaxed island lifestyle is a magnet for tourists, holiday makers, beach lovers and water sports enthusiasts from around the world.

The Executive Concierge is looking for an experienced Island Concierge to assist her in all tasks associated with the arrival and departure of VIP guests.

Culture & Benefits

  • Save money with subsidised furnished staff accommodation
  • Staff perks - discounts on restaurants and activities!
  • Fantastic work culture and supportive community
  • Walk to work - forget city traffic 
  • Enjoy living and working on the doorstep of the Great Barrier Reef!

About The Role

  • Assist the Executive Concierge in the management, planning and preparation of all VIP Guests stays.
  • Meet and greet all arriving VIP guests
  • Provide commentary and transport from the arrival point to accommodation venue
  • Ensure all guests are familiar with the activities and entertainment available during their stay
  • Respond to all guest enquiries, requests,bookings and complaints in an efficient, enthusiastic and courteous manner
  • Forecasting of VIP reports on a daily and weekly basis to maximize the guests’ experience
  • Monitor the completion of daily tasks and ensure correct procedures are being followed
  • Assist in conducting site inspections as required
  • Assist the Porters with labeling and delivery of guests’ luggage
  • Ensure the departmental vehicles are driven within the HIE road rules and regulations
  • Ensure all relevant information is recorded in your work diary

About You

  • Minimum 6 months experience in a Front Office / Concierge / Porter / Hospitality / PR / Tour Desk environment (Essential)
  • Current open Driver Licence / Automatic essential - Manual preferred
  • Higher School Certificate or equivalent (Essential)
  • Solid knowledge of Hamilton Island’s products and services (Desirable)
  • Previous experience in a 4-5 star hotel environment (Desirable)
  • Queensland Recreational Boat Licence (Desirable)
  • Excellent personal presentation
  • Excellent communication and interpersonal skills
  • Be flexible in terms of shifts and rosters
  • Be physically fit to assist with guest luggage
  • Willingness to stay long term and develop his/her skill set in this field

Click "apply" or visit www.hamiltonisland.com.au/careers
Like us on Facebook https://www.facebook.com/HIERecruitment
Follow us on Linkedin www.linkedin.com/company/hamilton-island

Hamilton Island, QLD

Hospitality, Travel & Tourism




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